The future of the mall
30-second summary: More customers are transitioning to a digital-first experience Digital-first brands that recognize a superior CX as a competitive differentiator are aware that the […]
Articles by John Nash
Embracing digital excellence to create customer-driven experiences that exceed expectations
30-second summary: A seamless digital experience becomes even more important amid the seismic change in consumer behaviors, with the physical in-store experience being overtaken by […]
Real-time customer engagement and omnichannel personalization deliver a superior CX
30-second summary: Marketing is increasingly viewed as a mission-critical organization responsible for driving new revenue, and the current situation only enhances its indispensable role for […]
